Support

Contact

Write to [email protected]. We reply within a few days. It helps to send the email address you sign in with and, for a problem in the app, what you did just before it happened.

For privacy and data requests, including access to or deletion of your data, write to [email protected].

Common questions

How do I sign in?

With your email address. Enter it in the app and we send you a one-time code; type the code in and you are signed in. There is no password. If the email does not arrive, check your spam or junk folder. A code only works for a short time, so if it has expired, ask the app to send a new one; the resend button becomes available after thirty seconds.

What does the free plan include?

Five dreams a month, by voice or text, each with a symbolic reading. The count starts again at the beginning of each calendar month. Dreams on the free plan stay in your journal for thirty days, and the pattern view covers those thirty days once you have recorded five dreams.

What does Pro add?

Unlimited dreams, and a deeper reading on each one: a Jungian archetypal reading, a cognitive reframe drawn from CBT and three reflection questions. Pro also draws artwork for each dream, shows the pattern dashboard over ninety days and a year, and keeps your archive for as long as you subscribe. Pro is $9.99 a month or $79.99 a year, with a seven-day free trial for new subscribers who are eligible.

How do I manage or cancel my subscription?

In the app, go to Settings → Account → Manage subscription. You can also do it in your App Store account settings on your iPhone or iPad. Cancelling takes effect at the end of the current billing period, and you keep Pro until then. Refunds are handled by Apple at reportaproblem.apple.com.

I have a new device. How do I get Pro back?

Sign in with the same email address, open the Pro screen and tap Restore Purchases. Use the same Apple Account you subscribed with. A subscription stays tied to the theDreamly account that bought it, so if the app says it belongs to another account, sign in with that one.

How do I delete my account?

In the app, go to Settings and choose Delete account. Deletion is immediate and permanent: your dreams, transcripts, interpretations, artwork and birth date are erased and cannot be recovered. If the same email address is also used to sign in to another service run by poi369 OÜ, the sign-in itself is kept so that service keeps working; the app tells you when this happens, and none of your theDreamly data remains with it. Deleting the account does not cancel an App Store subscription, so cancel that first.

Can I record with the screen locked?

Yes. Once a recording has started it keeps going if the screen locks or you switch to another app, up to five minutes.

What happens to my recordings?

A recording is sent to be transcribed and is not kept on our servers once transcription finishes. Until it has been sent, it waits in the app's private storage on your device and is deleted there once the server confirms it. The transcript and the reading are stored encrypted. The details are in the Privacy Policy.

Does theDreamly use Apple Health?

Only if you ask it to. Apple Health is optional. If you allow it, the app reads your sleep analysis to show when you usually wake and to suggest a good moment to record a dream. The data stays on your device and is never sent to our servers. You can withdraw access in the Health app under Sharing → Apps → theDreamly.